FAQs

Frequently asked questions – Mushroom health benefits

Mushroom health benefits: For more information, please also visit our support 

 

Do you ship to my country?
We can ship our products to you. However we cannot and will not guarantee delivery. We do not know the legal status of our products in your country. So if customs checks the package, they might seize the content. We will not refund/resend if you do not receive your order. The risk when ordering (possible illegal) products is yours.
All orders are discreetly packaged and shipped.

Is your packaging discreet?
We ship all our orders in plain packaging. No reference to us, nor to the content.

What is the difference between ‘no tracking’ shipping and tracked shipping?
No tracking shipping is the cheaper version, and it means it is shipped with regular mail like a birth day card. There is no way to track these packages and shipping takes up to 4 weeks. If you want to track your order, and a faster delivery chose the shipping option “Tracked shipping”. You will receive a tracknumber + info from us when the package is shipped.

How much does shipping to my country cost?
Please do not email us and ask for shipping prices, these vary per country and per item(s) that you want to order. We do not know all these different prices by heart. Place a test order in our shop, to check how much shipping we charge for these items.

How long will it take before i receive my order?
We’re located in USA. Shipping to EU countries takes somewhere between 2, max 3 weeks.
Shipping to the US takes 2 and 3 working days for express shipping and 4 to 5 days for regular shipping . Sometimes packages arrive within 1 to 2 weeks, but sometimes it takes 4 weeks, Your parcel may be delayed by Customs as well as by your local postal service. That’s why, even though we’d like to, we cannot make any claims about an exact time-frame in which your order will arrive.Please be patient – we can’t work miracles and we can’t influence international postal services.Mushroom health benefits

Which company will deliver my order?
We ship all our orders with USPS, they ship it to your country and in your country a local postal company takes care of delivery.
Example: in Spain it can be MRW, Correos, SEUR or TNT Spain. In the US however only USPS takes care of delivery. So if you have a track number, you can contact USPS with the track number as reference, once it has passed through customs. Please check the track number we have send to you frequently, to make sure they do NOT ship it back to us in case they could not deliver it.

Do you have express shipping?
Yes, we do  have this shipping option. So please do not ask us to make an exception for you.

What is stealth shipping?
For real small items like cannabis seeds and salvia extracts, you can chose the shipment option “stealth shipping”. This means we take out the products out of original (breeder) packaging and ship it (crush proof) stealth mode. This method raises the chance of receiving the goods in good order. We strongly recommend this shipment method for our US customers. We do not charge extra for this service we offer you.

Are the products legal in my country?
We do not know your local laws about our products. We advice you to check this yourself before placing an order. We can not be held responsible for packages that are confiscated by your customs.

Have you received my payment?
An international bank transfer will probably take 2 to 3 business days before it is in our bank account.. We will send a payment confirmation message once we have received your payment. We will inform you once we have received your payment.

Will a mushroom grow box survive the trip to my country?
A mushroom grow box should be able to survive a postal trip of 3 to 4 weeks, BUT we cannot and will not guarantee fresh and save delivery. If it is summer in your country and the box has been exposed to heat, the mycelium might get contaminated. Please keep this in mind when ordering these (fresh) products from our shop. 95% of the boxes have survived the trips around the globe 🙂

How does the mycelium box work?
When the caps of the mushrooms start to open, then it is time to harvest them. You have to pick all the mushrooms (even the small ones). When you have picked them all, you can start the watering procedure again.Mushroom health benefits

When you have picked the fresh mushrooms, you can eat them. But the taste is horrible. Our advise is to let them dry on kitchen paper for 3 to 5 days (not in direct sunlight!). When the mushrooms have dried, you can store the mushrooms in a dry cool place. Do not let them exposed to sunlight! Also the mushrooms can NOT be stored! For the fresh truffles, do NOT store them in your freezer, store them in your refrigerator.

What is my guarantee when a kit is damaged? 

Please note that buying this product requires some skills and the exact instructions need to be followed. If you follow other instructions then we suggest we can not give any guarantee on the quality of the kits. The kits are a little piece of nature in a box and they don’t respond to deadlines and are each their own. The kits need to be set up right away and can take up to 5 weeks to grow. 

Always make sure you work with gloves , face mask and clean fresh air and water when working with these kits. We are not held accountable for any infections that are in the kit when there has not been a clean working space. The kits should never be touched with bear hands and never breathed in directly without face masks. We only send replacements for kits when they arrive broken / molded or if they never start growing. If the kit gets molded after soaking we are not responsible anymore. Make sure to always keep the cardboard box the growkit came in, it has the batch numbers that we would need for a guarantee if the growkit is damaged.

Is my grow box contaminated?
A mushroom grow box contains living mycelium. Sometimes the mycelium can get contaminated due to factors, like heat, other bacteria infecting it etc. See the picture what contaminated grow box looks like. So if your box looks like this (green,black mold in it, it is definitely contaminated.If you have doubts, please contact us, tell us how you operated the mycelium box and include pictures, so we can give you advise. All boxes we ship out contain fully grown mycelium and are in good condition obviously.

How much will my grow box yield?
The yield will vary per strain and more important on the conditions in which you grow the box. Ideal temperature is 22-26 degrees celsius (day and night), minimum 12 hours of light per day (do NOT give it 24 hours of light per day!) and put a layer of water on the bottom of the filter bag to ensure maximum humidity. We cannot guarantee that you will get 400 grams of fresh mushrooms. It is not a can of soup which is produced in a factory, it is mycelium, a living material and a product of mother nature. Treat the box right, and she will treat you right 🙂

I have made the transaction for my order, do I have to send the transaction details or proof of payment? 
Only if you have done a transaction with a Crypto currency you have to send us the details, so we are able to find your payment in our wallets. For normal bank wire transfers we are able to find your payment by order number, or when you are not able to mention an order number, by name. But, when you have not received an status update from us after two days, please let us know the transaction details. (it can happen that your bank has not mentioned your name or order number. 

Can you accept credit card, Western-Union, money-gram or Paypal payments? 
No, unfortunately not. This kind of banks have blocked transactions to our bank account because don’t like the products we sell, even that they are just legal in our country. Mushroom health benefits

Do you have receipes or manuals for making Ayahuasca? 
No, we just have the herbs that can be used for an Ayahuasca brew. We can’t and may not give information for making an Ayahuasca brew. 
Making the brew is at own risk.

Could you tell us how much the dosage is for some products? 
When we have no information about the dosage in our product discription, we don’t have information about how to use. Mushroom health benefits
We sell the products but when it comes to consuming our products it is always at own risk. 

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